Privacy Statement

Your privacy issue is our concern. We understand that we have to gain your trust first before participation in our portal. We go to great lengths to keep your sensitive information safe and secure.

This web portal is created and maintained by CityInsight for the benefit of DWSD Customers. The purpose of the site is to provide an alternative venue to the public in providing a safe and effective way for residents to track water usage in real time, pay utility bills with ease, schedule payment plans and obtain mobile customer support.

How do I know my information is secure?

DWSD and CityInsight has taken many steps to ensure the security of your transactions. All bill pays are transmitted over a secure connections. All of your personal information including your credit card and banking information, and passwords are stored in a secure location.

Privacy Policy

Information collected from this web portal shall be used or disclosed for official purposes only, or to comply with any state or federal law.  DWSD and CityInsight will not intentionally disclose any Personally Identifiable Information (PII) of its web users unless otherwise required by law.

DWSD and CityInsight recognizes and respects individuals’ right to privacy, including individuals’ right to privacy under certain state and federal law.  DWSD and CityInsight will adhere to the mandates of such laws as: HIPAA, Michigan Internet Privacy Protection Act, Social Security Number Privacy Act, National Crime Prevention and Privacy Act, Child Identification and Protection Act, Michigan City Income Tax Act, Crime Victims Act, etc.  Alternatively, the City also recognizes and respects all state and federal law, which may require the City to disclose certain information.  They include requests made under the Michigan Freedom of Information Act (FOIA), subpoenas, court orders, or any other state or federal law, including for any law enforcement purposes.

Information Collected by the City

As you use the web portal, DWSD and CityInsight will be collecting information from you, which may be used for official purposes, including but not limited to: statistically measure certain site traffic, improve the web site, and enhance its on-line services capabilities.

Terms and Conditions

DWSD provides this website and related service subject to the following Terms and Conditions and the site compliance with the Terms and Conditions set forth below. By accessing this site, the user indicates acknowledgment of any applicable Terms and Conditions. These Terms and Conditions apply to any payment made to DWSD using the Web Portal. Please read the following information carefully.

1. It is your responsibility to ensure that sufficient funds are available to complete any payments you schedule. You agree that you may be charged a returned item fee if funds are not available at the time of the scheduled payment.

2. If your financial institution rejects the transaction for any reason, your payment will not be applied to your account.

You may change or cancel scheduled one-time payments up to one day before the scheduled payment date. Same day payments cannot be canceled.

The account number, user ID, password, and security questions are intended to provide security against unauthorized access to your account.

It is your sole responsibility to assure that your account number, user ID, password, and security question answers are not revealed or otherwise made available to persons not authorized to access your accounts. The loss, theft, or unauthorized use of your account number, user ID, password, or security question answers could result in the loss of funds in your account, plus any amount that may be available under an overdraft protection line of credit. You agree to assume all liability for voluntary disclosure of your account numbers, password, and security question answers to any person(s) or entities, and to assume all responsibility for transactions or other account activity performed by person(s) or entities other than yourself to whom you have given your account number and password or security question answers. YOU ALSO AGREE TO IMMEDIATELY NOTIFY US OF ANY UNAUTHORIZED USE OF YOUR PASSWORD, ANY ACCESS OR ATTEMPTED ACCESS, TRANSACTION OR ATTEMPTED TRANSACTION, OTHER ACCOUNT ACTIVITY OR ATTEMPTED ACCOUNT ACTIVITY, OR ANY OTHER BREACH OF SECURITY.

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