Updated: 30-03-2019 07:12:43 AM

Central

Central Bank of India customers can carry out enquiries, requests and grievances related to their banking and financial services. Central Bank of India customer care toll-free number can be contacted for reporting lost and damaged debit/credit/ATM cards, enquiring about details of their bank accounts and with non-disbursement of cash from ATMs, etc.

Central Bank of India Customer Care Toll-Free Number

CBI customer care has 24/7 service. The Central Bank of India customer care number is mentioned below:

1800-22-1911

This number can also be used as a Central Bank of India debit card customer care toll-free number, Central Bank of India debit card blocking customer care toll-free number and Central Bank of India customer care toll-free number for general enquiries.

There are two other National Toll-Free numbers of Central Bank of India. They are given below:

1800-110-001

1800-180-1111

Central Bank of India Credit Card Customer Care Toll-Free Number

The Central Bank of India credit card customer care toll-free number is mentioned below:

1800-222-368

This can also be used as credit card blocking customer care toll-free number.

Central Bank of India Credit Card Customer Care Toll Number

In case the Central Bank of India credit card customer care toll-free number is not reachable or is experiencing heavy traffic, the customer can contact the Central Bank of India Credit Card customer care toll numbers mentioned below:

022-66387737

022-66387743

This can also be used as Central Bank of India credit card blocking customer care toll number.

Central Bank of India Debit Card Customer Care Toll-Free Number

If the customer requires any assistance related to card hotlisting, card not working, card not working for online registration and transaction, failed transaction in ATM/POS/ Online & Account debited requiring reversal and other such debit card and ATM-related services, they can contact the numbers mentioned below or email to get their issues resolved:

Type of AssistanceContact NumberE-Mail IDs for Communication
Card Hotlisting/Card not working1800 22 1911debitcard_os@centralbank.co.in
debitcard@centralbank.co.in
sm4atm@centralbank.co.in
Card not working for online registration/transaction.022 49197323debitcard_os@centralbank.co.in
sm4atm@centralbank.co.in
For a failed transaction in ATM/POS/Online & Account debited requiring reversal022-49197314/15atmrecon@centralbank.co.insmatmreversal@centralbank.co.in

Central Bank of India Debit Card/Credit Card Hotlisting through SMS

If customers are using a Central Bank of India debit card, credit card or any other banking card and they need to block it as it has to be hotlisted (i.e. reported lost or stolen), they can just do the same by sending a SMS from their registered mobile (mobile no. which has been registered with the bank) to

9967533228

SMSAction
LOSTFor blocking all cards linked to mobile
LOST <space> Card no.For blocking specific card no.
LOST<space>Account no.For blocking card in the specific account

Central Bank of India ATM Customer Care

There is a dedicated ATM helpdesk fax no. of Central Bank of India to serve the customer if they have an issue with a Central Bank of India ATM. The issue may range from non-disbursement of cash, ATM not functional, ATM card stuck or unreadable etc. In such a case, the customer can contact the Central Bank of India’s ATM helpdesk fax no. through a fax machine:

022-22630104

Central Bank of India ATM Transaction Complaint Form

If the customers want to lodge a complaint related to a Central Bank of Indian ATM transaction, they can find the template/form for lodging that complaint at the below web-link:

https://www.centralbankofindia.co.in/pdf/ATM_Complaint_Form.pdf

Central Bank of India PMJDY Grievance Redressal Email ID

If the customers are a party to Pradhan Mantri Jan-Dhan Yojana through the Central Bank of India and if they have a complaint or grievance from the bank, they can contact the Central Bank of India at this email id:

pmjdy.grievances@nic.in

Central Bank of India Customer Care Centers for MSME

If the customers are MSME Entrepreneurs and/or represent a Micro, Small & Medium Enterprises and have a financial/banking relationship with the Central Bank of India, they can contact the bank for a quick redressal of their grievance at one of the bank’s care centers, the contact details of which are provided in the below web-link:

https://www.centralbankofindia.co.in/PDF/MSME_Care_Centre.pdf

Central Bank of India UPI and BHIM App Help

If the customers require Central Bank of India assistance related to UPI and BHIM app, they can contact the below email IDs:

 IssuePhone No.Email Address
For technical issues1800-22-1911upisupport@centralbank.co.in
For Reversal/failed transactions022-61648613smtbk2@centralbank.co.in

Central Bank of India Grievance Redressal

Customers can contact regional nodal officers for complaint/grievance redressal. The details of Central Bank of India Regional Nodal officers are given below:

List of Regional Nodal Officers:

Officer NameRegionEmailPhone Number
B.B. SharmaAgrarmagraro@centralbank.co.in9410290318
D.H. JaniAhmedabadoperahmero@centralbank.co.in9924092018
D.P KaleAhmednagaropernagarro@centralbank.co.in9423028837 0241-2470934
M. P. ParwateAkolarmakolro@centralbank.co.in9604809841 0724-2401013, 2458874
M.S. TareAmbikapurarmambiro@centralbank.co.in9584469568 0777-4227086
R B SonawaneAmravatioperamrao@centralbank.co.in09923788588 0721-2660060
Vijay GuptaAmritsaroperamriro@centralbank.co.in8558855226
Prahlad KumarAnandarmananro@centralbank.co.in9979852722 02692-257049
U.K. MishraAurangabadrmauraro@centralbank.co.in8390903463 0240-2352400
D. DurraikkanniBangalorermbanro@centralbank.co.in9916100228 080-22879151
P. MazumderBarpetarmbarpro@centralbank.co.in9706002608
Ms Kumkum VermaBareillyrmbarero@centralbank.co.in0581-2574745
Ravi M. MalhotraBarodaarmbaroro@centralbank.co.in8980013799 0265-2414472
P.N. MoolchandaniBhopalarmbhopro@centralbank.co.in9425303840
U.C.C.SinghBhubaneshwarrmbhubro@centralbank.co.in07381022467 0674-2397409
R K KaushikChandigarhrmambaro@centralbank.co.in09988690156 0172-2540992
S.P. RajammalChennaioperchenro@centralbank.co.in9443905165 044-28883208
SaryamChhindwararmchhiro@centralbank.co.in8827410828
GopalakrishnanCochinrmcochro@centralbank.co.in8943336950
Dr Chandra ShekharCoimbatorermcoimro@centralbank.co.in0422-2394196
Shakti SamantaCooch Beharrmcoocro@centralbank.co.in9830575598
Vijay ChowdhryDarbhangarmdarbro@centralbank.co.in9431858834
Rajendra KumarDehradunrmdehrro@centralbank.co.in9451739656
Mrs Vijay SethiDelhi-Armdelaro@centralbank.co.in9868884909 011-23230558
B.D. JHADelhi -B Northoperdelbro@centralbank.co.in8447633465 011-23830266
Ramesh JhaDeoriarmdeorro@centralbank.co.in8795819724
K.S. GhoshDurgapurrmdurgro@centralbank.co.in9474881925
D P SHARMAEtawahrmetawro@centralbank.co.in9927428107
R P LALGayarmgayaro@centralbank.co.in9835415007
O.P. GuptaGorakhpurcmgoraro@centralbank.co.in8795813987
Indrani DasGuwahatipdguwaro@centralbank.oc.in9864894855 0361-2463566
Mahendra KumarGwalioropergwalro@centralbank.co.in9977310038
Rias IbrahimHublircchoblro@centralbank.co.in9844885355 0836-2361755
N. Shyam SunderHyderabadarmhydero@ centralbank.co.in040-23468925
K SureshkumarIndorermindoro@centralbank.co.in9425303857 0731-2434738
R. PathakJabalpurrmjabaro@centralbank.co.in9406018886
B.M. GaurJaipurrmjaipro@centralbank.co.in08696930697 0141-3156916
A.P. PanzadeJalgaonrmjalgro@centralbank.co.in02572283217 0257-2283194
D.K. RanaJalandharpdjalpro@centralbank.co.in09915239851 0181-2237719
Barun Kumar DasJalpaiguripdjalpro@centralbank.co.in3561231243 03561-231245
R.N. SinghJamnagaroperjamnro@centralbank.co.in0942944327 0288-2678656
J.S. SharmaJhansiarmjhanro@centralbank.co.in09411938126 0510-2330026
K.S. BhaskarJodhpurrmjodhro@centralbank.co.in0291-2644651
N.C. SahaKanpurarmkanpro@centralbank.co.in08795819477 0512-2217242
Priya Ranjan SinhaKolkata -Northoperkolknro@centralbank.co.in9051176382
Mr SethiKolkata -Southrmkilsro@centralbank.co.in9874333397 033- 22308921
Mahandra SinghKotaarmkotaro@centralbank.co.in08696345600 0744-2324706
R.K.GuptaLucknowrmkuckro@centralbank.co.in9839484058
M.L. BansalLudhianacmludhro@centralbank.co.in9646237100
P.R. VijayakumarMaduraicmmaduro@centralbank.co.in8489945252 0452-2537467
Ramesh KalraMeerutrmmeerro@centralbank.co.in8755590426
R.K. PahujaMrocmoprmro@centralbank.co.in9167980351 022-4034582
C.K. RoyMotiharirmmotiro@centralbank.co.in9534397042
Pawan KumarMuzaffarpurrmmuzaro@centralbank.co.in9470008341
D.S. KhedekarNagpurrmnagpro@centralbank.co.in9422817102 0724- 2400014
M B WadileNasikopernasiro@centralbank.co.in09421793935 0253-2353597
PY MalgaonkarPanajioperpanaro@centralbank.co.in8322224385
S.N. JhaPatnarmpatnro@centralbank.co.in9973973148
C.G. ChourePunecmpunero@centralbank.co.in09373004954 020-26051992
Walter LawrancePurniaoperpurnro@centralbank.co.in09931202149 06454242639
B.P. SinghRaipurrmraipro@centralbank.co.in9584469556
A J PatelRajkotarmrajkro@centralbank.co.in09687690034 0281-2230482
R.S. ChoudharyRanchirmrancro@centralbank.co.in09570900444 0651-6457085
R.S. BhardwajRohtakoperrohtro@centralbank.co.in09813559343 01262-213080 01262-212091
Ajay K VermaSagaropersagro@centralbank.co.in9685701836 07582-261592
P.K. SinhaSaharsarmsaharo@centralbank.co.in9801120779
S.K. VermaniShimlaopersimlro@centralbank.co.in09736879440 0177-2814906
M.U. AnsariSiligurirmsiliro@centralbank.co.in7797810123
R.C. SahuSiwanrmsiwaro@centralbank.co.in7631372442
D K SinghSuratopersura@centralbank.co.in0261 -2465841
Arun K. BhalekarThanearmthanro@centralbank.co.in9920758509
JayramanTiruchirapallyrmtiruro@centralbank.co.in8939758049
Biswanath RoyTrivandrumarmtrivro@centralbank.co.in9497153950 0471-2325268
Dwijen DuttaUpper Assamrmuppero@centralbank.co.in09435116581 0376-2309371 0376-2322905
Y.P. VermaVaranasirmvararo@centralbank.co.in9335254406
V.S.R. SarmaVijayawadaarmvijaro@centralbank.co.in0866-2488025
S. Srinivasa RajuVisakhapatnamrmvisaro@centralbank.co.in09849475105 0891-2556166

If customers complaint or grievance with the Central Bank of India has not been solved by their Regional Nodal officer, they can contact the Chief Grievance Redressal Office of Customer Grievances at Central Bank of India officer through the below-mentioned protocol and procedure:

NameMr. Amitabh Gupta
span style=”color: DesignationAsst. General Manager (Customer Service and Complaints)
AddressCentral Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
Telephone022 – 22617896, 022 – 22623450
Fax022 – 22643054
Facility of On-Line ComplaintIf the customers register an online complaint with the Central Bank of India, they will get a Unique Identification Number (UIN). This UIN will help the complainants in tracking the updated position of their complaint.
Customers can also e-mail their complaint on the  email ID: complaints@centralbank.co.in
Customer Service No.1. 022-61648708 CM
2. 022-22643056 SM

If the customers need to further escalate the grievance, then they can contact Principal Nodal Officer of Customer Service and Grievances which is the General Manager of Operations through the below contact details:

Phone: 022-2264 3056
Fax: 022-2264 3054
E-mail: gmoper@centralbank.co.in

Postal Address:
General Manager-Operations
Central Bank of India,
Central Office,
2nd Floor, MMO Building,
M.G.Road, Fort,
Mumbai 400 023

If the customers still need to escalate their grievance through internal procedure, the customers can contact the Chairman and Managing Director of the Central Bank of India, details of that are given below. The customers should receive a response within 30 days. Post this time period, the customers can contact the Banking Ombudsman under the RBI.

Postal Address:
Shri Rajeev Rishi
Chairman And Managing Director
Central Bank Of India,
Chander Mukhi,
Nariman Point,
Mumbai- 400 021

For other complaints from Central Bank of India, customers can approach the bank through the below-mentioned link:

https://www.centralbankofindia.co.in/english/grievance.aspx

For pension-related complaints from Central Bank of India, customers can approach the bank through the below-mentioned link:

https://www.centralbankofindia.co.in/english/PensionerMainGrievForm.aspx

For contacting Banking Ombudsman for grievances with the Central Bank of India, the contact details can be found below:

https://www.centralbankofindia.co.in/pdf/Ombudsman21122016.pdf

Central Bank of India Offices

The Corporate office of the Central Bank of India is located at:
Central Bank of India
Chander Mukhi, Nariman Point
Mumbai – 400 021
Tel.: 022 – 6638 7777

The contact details of the Zonal offices of Central Bank of India are given in the web-link below:

https://www.centralbankofindia.co.in/English/contact_us.aspx

About Central Bank of India

Central Bank of India, headquartered in Mumbai, is one of the biggest and oldest commercial banks in India. The bank is a central government of India-owned bank and also has offices overseas. Established in 1911, the bank is among the earliest banks in the country to be completely owned and managed by Indians. Some of the services and products offered by the Central Bank of India are personal internet banking, telebanking, corporate internet banking, mobile banking, NEFT, RTGS, IMPS, locker, DEMAT, online share trading, tax payments, etc.

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