Your

#rating/desc/star0#

1

Worst service ever

I tried to sell a very rare bag together with a friend. However, after checking, they said the bag was incomplete. We sent proof by e-mail that everything was in the box and they did not believe us. Now I have the bag back and it turns out everything is there! I filmed everything. Customer service is the worst thing I have ever experienced and I work in this industry myself. NEVER buy or sell anything at StockX you will only regret it. I am considering legal action as it was a few thousand euros.

5

5

CDG Converse

I bought a pair of CDG converse. After wearing these shoes for the first time recently, they look and feel great. They are a lot more comfortable than they look. You can style them in many ways, whether you want to wear them with shorts or jeans. I would say my favorite look would be with tapered light wash jeans and distressed if preferred. The only issue I have come across while wearing this shoe is squeaking from the heel cup. Though this may only be a problem because the shoe hasn’t been broken in fully. Aside from the shoe, Stock X was great as I got the shoes quickly, and they didn’t have any scuffs. I received the correct size and had no problems whatsoever. Though they are a little pricey, I would for sure recommend the Comme Des Garcon Converse as well as Stock X.

1

Worst customer service ever don’t buy…

Worst customer service ever don’t buy there there is no number to call when you have a problem the chat they have is a disaster the seller take forever and there no way to get info on your purchase

We are sorry to hear about the experience you have had with our platform. That is not our intention to make your experience difficult. We do not have phone capabilities at this time and apologize for any inconvenience. If you have any questions pertaining to an order we are happy to help you on StockX.com/contact. We would be happy to provide you with an update. StockX strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays), however, most orders are completed sooner. Shipping times vary depending on how quickly the seller sends the item to us to be authenticated.

2

Been a member of StockX since 2019

Been a member of StockX since 2019. Since about 2021 - never had a problem before this year, but since then they have been rejecting Deadstock shoes. Seller’s beware - any manufacturing defect; Glue stains, leather imperfections, etc, - even if that’s exactly how you received from the manufacturer will be rejected by SX. And they will charge you 15 for the privilege. Stay Farrrrrrrr away. Sell on EBAY

5

My shoes came in fast I placed a order…

My shoes came in fast I placed a order and got my shoes in a week I highly recommend StockX I will most definitely order through them again💯💯💯💯💪🏾💪🏾💪🏾💪🏾

1

Too much for processing fees and…

Too much for processing fees and shipping. Bought a box of basketball cards at $56 and by the time they were done final cost was $70.

Hi Sylvia, our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- our fees are put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally. Thank you for your understanding!

1

New shipping policies are terrible for…

New shipping policies are terrible for people based in the UK,
Considering most people can only ship from ups access points and digital receipts are the norm.
Basically shipping anything to StockX authentication is now a complete gamble, if something should happen to the the parcel no protection is offered at all.
Even as a customer if you try the resolve any problem yourself it would be impossible as shipping agreements are between StockX and ups!

Good job

Hi Rikki, as we continue to grow, our policies and procedures change as well to ensure the integrity of the marketplace. We do hear you and are always looking to improve the experience for our users. Your feedback is really appreciated. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!

1

Recently purchased the 2021 Iverson…

Recently purchased the 2021 Iverson step overs at $140 or so($165 after verification and process fees) and waited a month to get tracking information. Finally got my package and received medical equipment? My label was put over another. Jumped through hoops to get clarification from StockX horrible customer service and luckily paid through PayPal who got my money back! StockX sent me a email stating my shoes never made it through the verification process but somehow the shipping label was printed and sent? I then tried to purchase another pair but seen the price went up and my account was locked. I went to Goat and got the same pair cheaper!

Hi there, our claims process is currently up to 10 business days for a resolution. However, please note this timeframe is subject to change based upon the volume of cases. Regarding the dispute and account lock, per our terms and conditions, StockX does not allow disputes. Our system identifies users that file disputes against us and restrict the account from further use. Since we are a live market, we do not control the prices. They are always fluctuating based on what price buyers are willing to pay, and sellers are willing to sell. While Goat and StockX are similar platforms, we are 2 different businesses that offer a range of different products which must meet our guidelines that are in place to pass verification.

1

Bought 2 pair Jordan’s retros received…

Bought 2 pair Jordan’s retros received them with stock X verified come to find out both pair are fake. Not only would I not ever buy from this scam but they need to be sued

Hi Scott, we can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. In the future, if you have a concern about your order, please reach out within 3 business days of delivery, with photos of the issue, the tag or sticker still attached, and a clear photo of the QR code. This information can be located in our FAQ as well. We hope that you found this information helpful. If there is anything else we can look into outside this concern, please contact us at stockx.com/contact. Thanks for your understanding!

1

They scamming me

Its been 4 days. The seller still didn’t ship my shoes. I think y’all scamming

Hello, the seller has 2-business days (except for new releases) to ship the item to us; this excludes the day of the sale, weekends, and holidays. However, please keep in mind that sometimes our system does not update until the following day due to various time zones since we are a global company or delayed scan-ins by the carrier. If the seller does not ship within their timeframe, our system will automatically first attempt to link you to a new seller at no additional cost. If we are unable to do so or if there are any issues with the linked seller, we will provide you with a full refund, typically processed in 3-7 business days to the original payment method. We hope you found this information helpful and if there is anything else we can look into outside this concern, please contact us at stockx.com/contact. Thanks for your understanding!

Write us

Find us at the office

Blotner- Kwas street no. 55, 39246 Canberra, Australia

Give us a ring

Dymon Rothfuss
+78 715 483 676
Mon - Fri, 10:00-22:00

Write us